Being in the client service business, it’s always great to hear positive feedback from clients.  We were espe­cially pleased to get these wonderful acco­lades from Mike Sandman at Fuld & Company.

We became a Welsh client in 2007. We have about 70 people, split between offices in Cambridge, MA, London, and Manila. Welsh provides direct support to the Cambridge office and provides over­sight to the small IT consulting firm we use in London.  They have also given us a blue­print for upgrading our Manila back office, some­thing we will be doing in 2012.

Since we started working with Welsh, we went through a major upgrade of our back office in the US and a smaller series of changes in London, along with shifts to upgraded back office and desktop software.  We also added the Manila office.  Welsh has been consis­tently excellent both at the network support and desktop support levels.  In the past, I was used to getting occa­sional complaints from people about our IT support along with a rare unso­licited positive comment.  Since Welsh took over support, I get people spon­ta­neously telling me that they have had some very helpful inter­action with one of Welsh’s staff, and it’s the complaints that have become an endan­gered species.