Malware on Dell motherboards

Recently one of our consultants sent me an article about malware being detected on the motherboards of Dell PowerEdge servers. According to a more recent article from PCMag.com, Dell is taking necessary steps to resolve the malware issue. Below is an excerpt from today’s PCMag article by Larry Seltzer.

“Dell has been contacting certain customers directly in order to schedule service calls to replace server motherboards that contain malware.

The malware, described elsewhere as spyware, was in the embedded server management firmware of replacement motherboards sent out for certain models of servers (see below for a list). [An earlier version of this story listed only the R410 as affected, but others are as well.] It’s not yet clear at this point exactly what firmware was compromised nor what the specific spyware was.

Dell does say that the spyware is Windows-specific and that non-Windows systems are not vulnerable. New R410 systems are also not affected, just replacement motherboards.”

For more information or to view the complete PCMag article, click here.

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Not an app for that?? Go ahead, make it yourself.

With there being hundreds of thousands of handheld apps in different markets, I still find myself in situations where I say “I wish there was an app that could do this….” The only problem is, I don’t know the first thing about handheld programming.

Well, Google has done it again. They have created Google App Inventor for Android devices, which allow users with no programming experience to create their own apps. Check out a brief video below on how simple this is.

Request an invitation here: Google App Inventor

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The good old “unplug the modem” trick doesn’t seem to work anymore?

For years, when home users with cable modems would experience an outage, slowness or problems in general, the first thing to do would be to unplug the cable modem.  Many people have found that this no longer works for them.

It turns out that many service providers who offer phone service in addition to Internet, have been providing their customers with modems that contain battery backups.  These batteries are included to allow people to make phone calls in the event of a power outage.  Simply unplugging the cable modem no longer does the trick because it doesn’t actually power cycle the modem.  In order to power cycle the modem, the battery first needs to be removed and then pulling the power cable should do the trick.  Most modems with batteries will have a battery indicator light as shown in the image below.

ModemBattery

Don’t forget to reboot your router once the cable modem comes back up!

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Top 5 BlackBerry Tips and Tricks

Many of our clients rely on BlackBerries. With new devices being released constantly, it can be challenging to keep up with the myriad of shortcuts and functions. When setting up a new BlackBerry for a client, we like to make sure they know the most helpful shortcuts, tricks and functions, right from the start. Below is a list of our top 5 BlackBerry tips and tricks.

1)Basic shortcuts on your new BlackBerry

When you first get a BlackBerry, there is a message in the message list of all the BlackBerry shortcuts. Most people delete this without reading it. You can access this through the Help icon for reference. I recommend the typing shortcuts help section for starters.  Here are some of my favorite shortcuts:

To compose a new message when in the message list press C. To reply press R. To reply to all press L.   When in a list, press B to go to the bottom, T to go to the top or space bar to advance one page at a time.

2) Enter Addresses Quicker

When typing an email address, type the email name then press space. That will add the @ sign. Type the domain name and space again. That will type the period so you can then finish it off with a com or an org. The same goes for typing website addresses. Pressing space will add the periods after www and before com (or any other web suffix).

3) Type frequently used words or phrases with only a few letters.

I sign most of my emails with Thanks, my name. I will also write Thank You or You’re Welcome in many emails I send. Instead of typing the whole word, why not type TY or YW and have it type everything for you automatically? This doesn’t make what you’re saying any less sincere, but saves your thumbs and tendons a few strokes.

To do this:

Go into Options, AutoText and click new. Here you can create as many of these as you want. Just realize that sometimes you may want to type the actual letters only and it will write the whole word. You can also edit existing AutoText entries here.

4) Hide unwanted Icons

Most BlackBerry (FYI, I only had to type bb for it to write BlackBerry) users have a set of icons they use but don’t realize they can hide ones they don’t like or better organize the ones they do. To hide or move an icon, scroll to the icon you wish to hide or move and press the BlackBerry button to the left of the track ball. This will bring up a menu that will allow you to Hide or Move. If you happen to hide something you need, simply hit the BlackBerry button and select Show All.  This will allow you to scroll to the icon and select Unhide.

5) Navigate Lists

So many times I see users struggle as they scroll through long lists and menus. If you are in a list or menu and know what item you are looking for simply type the first letter of the word and it will bring you to all words that start with that letter. To go to the next word with that letter, hit the same letter again.

We hope you find this helpful and remember, never type while driving!

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Using a BlackBerry to access alpha numeric voicemail systems

 

We recently had a new phone system installed. After checking my voicemail I was prompted to press *D to delete. When I looked at my BlackBerry keyboard, I realized that I didn’t have a standard telephone keyboard and was unsure of which button to press for the D. I then realized I had this same problem when accessing any company directory where I was prompted to enter the name of the person I was calling. With the BlackBerry proficient in so many areas, I couldn’t believe that they would overlook such an obvious need.

After doing some research, we have found that this functionality is actually built into BlackBerry devices. When calling a system that requires a user to enter letters, simply hold down the alt key and use the letters on your device. This also works when calling phone numbers that contain letters, such as 1-800-Flowers.  It’s that simple!

 

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A Power User’s Perspective On Upgrading To Windows 7 From Vista

Mike Sandman, the Senior Vice President at Fuld & Company, the global leader in competitive intelligence, provided us with this very informative review of his experience upgrading from Windows Vista to Windows 7.  Thanks Mike!

 If this was a report on the upgrade from almost any earlier Windows OS, it would be entitled “Battlefield Report.”  But the upgrade from Vista to Windows 7 went more easily than that.

 I installed Windows 7 Home Premium 64 bit over the same version of Vista, running on an HP desktop with a Quad Core CPU and 6GB of RAM.  The computer has Photoshop along with two printers, two internal SATA drives, internal and external DVD RW drives and an external HDD.  All external devices are attached via USB.  Before running the setup program, I downloaded the application from Microsoft that checks for compatibility, which produced a report that there were no compatibility issues, but that I should check the HP website for driver updates as a matter of good practice.

 The upgrade kit comes with both 32 bit and 64 bit versions, each on its own DVD.  The setup program ran its own compatibility check and identified possible problems with a few free games that had come with the HP computer.  It also said the video card driver needed to be updated and reported that the computer had to be de-authorized for iTunes.  The message seemed to suggest that it might not run iTunes at all after the upgrade.  (There’s a new version of iTunes that may fix that issue.) 

 I disregarded the advice about iTunes and ran the setup program.  It took about 90 minutes to run, and it provided good visual feedback saying what it was doing – copying software; expanding software, gathering info about settings, copying settings…  etc.  It gathered and processed about 157,000 settings.   At one point the monitor reverted to VGA but then went back to the much higher native resolution of the monitor.  The computer restarted a couple of times during the process.  When it was done a dialog box asked for the license key and needed to be activated.

 Once the software was activated, the Control Panel application for screen customization appeared.  There are options to tweak the text and also to tweak text size.  The text on the desktop had an odd shadow beneath the letters despite the tweaking I was able to do, and the nVidia Control Panel applet wouldn’t open at all.  Apple iTunes worked just fine.  The printers worked and the hard drives were accessible. 

 The desktop background had been blue on my Vista desktop but was black on the Windows 7 desktop, although all the application icons were in place.  The Quick Launch toolbar was in place, but except for Explorer and a couple of other Microsoft apps, the icons that were there in Vista had vanished, including icons for such Microsoft apps as Word and Money.  Also, the few icons that were displayed were large rather than small as they had been previously.   (Curiously, the icons on the system tray over on the right side were small.) Apparently the settings for application icons weren’t among the 157,000 settings that were identified and processed during the 90-minute setup process.  It was easy to create new shortcuts on that toolbar and tinker with the color scheme to get the desktop back to where it had been, although the text was still weird.  The mouse pointer had to be reset to the standard black scheme.

 The first time Internet Explorer 8 was opened it offered some customization options.  After going quickly through them, I got to the Internet and everything was intact – Favorites, Links, etc.  Similarly, in Windows Explorer, the options I’d set in Vista were all intact.  So those must have been part of the 157,000 settings that were recycled.  Windows Explorer opens a lot faster than it did under Vista.  All the applications that I checked on worked OK, although Photoshop opened slowly.  But by then it was time to go to bed.

 The next morning I clicked on the little “Updates are Available” icon in the system tray and got a list of seven Microsoft fixes and six driver fixes from various sources including HP.  Those downloads made it possible to open the nVidia Control Panel applet and it fixed the weird text.  It also made Photoshop load as quickly as it had previous to the upgrade, probably because the nVidia driver was now working.  The “Updates” alert was just a small icon in the system tray, and while there were check marks in the boxes for six of the seven Microsoft updates, I had to check the other updates in order to get them.  LogMeIn has been installed for a couple of years, and it was easy and quite fast to access the desktop at home from my laptop at work. 

 Conclusion:  Windows 7 ran at least as well as Vista and faster in a couple of cases.  It appears to have a few nice new features and the drivers for all the peripherals were there.  Upgrading from Vista is a routine process with just a couple of small bumps that won’t bother or deter someone who knows what the Control Panel is and what drivers are.  For innocents who have not been exposed to that dark knowledge, it could leave one frustrated in small ways.  It’s about 99% perfect which is amazing, and it still requires 1% intervention by the user, which is not surprising.  

 Mike Sandman

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Your Very Own Digital Dictator….

It seems that more and more while driving, people are found looking at their handheld devices instead of watching the road.  One of the most useful handheld applications we have come across is called DriveSafe.ly.  This application will dictate emails and text messages sent to a handheld device.  The dictation is extremely clear and will even translate acronyms such as LOL and BRB.  Additionally, you can have it automatically respond to text messages and emails with a message that says, I am driving now and will write back as soon as I can (or have it say anything you would like).

There is a free version that will dictate 25 words (which many times is enough for text messages).  For $13.95 you can buy the pro version that will dictate up to 500 words.  DriveSafe.ly is supported on most BlackBerry and Android (Droid) Mobile devices, with suppport for iPhone and Windows Mobile coming soon.  This can be downloaded at http://www.drivesafe.ly.  Just be sure nobody is in the car with you if you don’t want them to hear your messages!  And yes, the answer to everyone’s burning question…. It will say the bad words too.

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201 CMR 17.00 Finalized – Regulations to Take Effect March 1, 2010

From the Massachusetts Office of Consumer Affairs and Business Regulation:

The  Office of Consumer Affairs and Business Regulation announced that it has filed final regulations that take effect on March 1, 2010. The regulations will help combat many of the vulnerabilities in personal information security that has led to more than 1 million instances of Massachusetts residents’ personal information being exposed in two years.

The regulations focus on protecting personal information by mandating any entity storing or transmitting personal information – a combination of a name along with Social Security number, bank account number, or credit card number – ensure the information be encrypted when stored on portable devices or when transmitted over the Internet.

The new provisions will help combat the loss of personal information, which has included 1,057,560 exposures in the last two years. Gov. Patrick signed an identity theft prevention law that included notification to the Office of Consumer Affairs and Business Regulation of data breaches. In the two years since that provision took effect Oct. 31, 2007, the Office has been notified of 807 breach incidents.

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Welsh Consulting is prepared to help you address all aspects of the regulation that pertain to electronic information storage and the management of your computer systems. To learn more about how Welsh Consulting can help you protect your data to comply with the new regulations, pleae give us a call 617-695-9800.

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Welsh Consulting to Sponsor Massachusetts Nonprofit Event

Welsh Consulting is looking forward to attending this year’s Massachusetts Nonprofit Network Conference as an event sponsor.

The conference will bring together nonprofit organizations as well as consultants and foundations to bolster their knowledge of effective practices thus strengthening their ability to carry out their mission and work.

The Massachusetts Nonprofit Network, founded in 2007, is the first statewide association of nonprofit organizations in the Commonwealth, whose mission is to strengthen Massachusetts through nonprofit advocacy, public awareness, and capacity building.

For more information about the event click here.

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Early feedback positive for Windows 7

Microsoft’s struggle with the Windows Vista operating system needs no explanation. The negative reaction from end users was surpassed only by the scathing reviews of technology bloggers worldwide. No amount of Seinfeld and Bill Gates commercials could convince users to ditch trusty old Windows XP for the ever so clunky Vista. The answer, Windows 7.

With the latest version of their desktop operating system, Microsoft has done everything in their power to redeem themselves. In what some are calling “Vista without bugs”, Windows 7 promises new features, better user experience and a fresh new appearance. Early feedback about 7 seems quite positive, but only time and end user experience will tell.

We’ve been running Windows 7 in a virtual environment and will be deploying it to physical machines for further R&D soon. If you have questions about Windows 7 or other desktop operating systems, please don’t hesitate to give us a call.

For more information about Windows 7, click here.

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