Using a BlackBerry to access alpha numeric voicemail systems

We recently had a new phone system installed. After checking my voicemail I was prompted to press *D to delete. When I looked at my BlackBerry keyboard, I realized that I didn’t have a standard telephone keyboard and was unsure of which button to press for the D. I then realized I had this same problem when accessing any company directory where I was prompted to enter the name of the person I was calling. With the BlackBerry proficient in so many areas, I couldn’t believe that they would overlook such an obvious need.

After doing some research, we have found that this functionality is actually built into BlackBerry devices. When calling a system that requires a user to enter letters, simply hold down the alt key and use the letters on your device. This also works when calling phone numbers that contain letters, such as 1-800-Flowers.  It’s that simple!