Available Position:

Help Desk Consultant


Welsh Consulting, located in Boston, MA, is an IT consulting firm providing IT strategy, support and project-related services to small and growing businesses in the greater Boston area. We provide our employees with a rich array of resources and experiences to expand their technical knowledge and encourage professional growth. At Welsh Consulting we value, encourage and reward initiative, teamwork and the desire to learn. To find out more about Welsh Consulting and to apply, please visit Welsh Consulting: Careers.

Welsh is committed to our employees. We are searching for intellectually curious individuals who are interested in expanding the limits of their knowledge both inside and outside the office. We provide an environment where knowledge is shared through collaboration with peers and developed through formal training. Industry-standard certifications are encouraged.


The Role:

At Welsh, the role of a Help Desk Consultant is to provide Level 1 and 2 remote phone support to serve our growing client base. This role encompasses many different facets of the services we provide. Overall, it is our intention to provide efficient support and maintain our clients’ infrastructure with minimal downtime. The candidate to fill this position will be challenged on a daily basis working in an energetic, fast paced, collaborative, demanding and results-oriented work environment.

We are looking for a candidate that interacts and develops rapport with client personnel. The ideal candidate will come equipped with strong troubleshooting abilities aided by the ability to think critically in all types of situations. Fundamentals and basic job tasks will include standard network administration, resolving end user issues remotely, monitoring remote systems, antivirus and Windows Updates and reviewing daily backups. As part of a client support team, the Help Desk Consultant will spend time at client sites as well as work closely with senior Field Consultants on client projects. The Help Desk Consultant will also act as a mentor to members of the junior staff.

Welsh is committed to our employees. We are searching for intellectually curious individuals who are interested in expanding the limits of their knowledge both inside and outside the office. We provide an environment where knowledge is shared through collaboration with peers and developed through formal training. Industry-standard certifications are encouraged.

 

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Technical Consultant

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Experience Required:

  • 18-24 months on a help desk with increasing responsibilities
  • Working knowledge of server environments, with a minimum of Server 2008R2
  • Understanding of a Server build (Raid vs Non Raid, virtual vs physical)
  • Basic knowledge of firewall fundamentals (VPN’s, Interfaces, etc.)
  • Understand difference between local and cloud (Hosted cloud, hosted email vs local)
  • Experience providing desktop support to non-technical users of Microsoft Office and other business applications
    Experience troubleshooting and supporting LANs, WLANs and WANs
    Experience working with Windows OS and Mac OS
    Experience providing support for handheld devices including BlackBerry, Windows Mobile, Apple and Android
    Experience providing support for networked printers
    Experience working with Exchange Server

Skills Required:

  • Ability to represent Welsh Consulting in a professional manner
  • Strong troubleshooting abilities
  • Exceptional interpersonal skills
  • Exceptional written and verbal communication
  • Excellent organizational skills

Attributes Desired:

  • Experience working with backup software, firewalls, routers, switches, etc.
    Experience working with virtualization and shared storage solutions
    Microsoft and Cisco certifications
    Experience implementing and maintaining LANs, WLANs and WANs in a business environment